| Standards Development For Global Corporation |
| Problem |
- Large, multi-national corporation was purchasing computer hardware from a variety of vendors and manufacturers by individual country resulting in:
- Pricing not optimized to achieve full volume discounts
- High support costs and difficulties resulting from lack of single support contract, warranty, and service
- Lack of spare parts and knowledge when traveling users experienced problems outside of their country/territory
- Inadequate inventory and tracking of expensive assets
|
| Project Objectives |
- Establish company wide standards for equipment purchases
- Negotiate more favorable pricing and support contract
- Decrease time from end user order to fulfillment to support rapidly growing business
|
| Approach |
- Evaluated all major equipment providers on technology, stability, pricing, ability to provide seamless global support, product quality, and component standardization
- Negotiated new contract for enterprise ensuring improved pricing and support
- Trained all support staff on new hardware and ensured spare parts available at all sites globally
|
| Results |
- 20% decrease in purchase costs for new hardware
- Greatly improved end user support and satisfaction
- Reduced time to put equipment in end users hands from multiple weeks to three days
- Improved tracking and inventory of all hardware
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