| 5000 Seat Global Microsoft Exchange Installation |
| Problem |
- Large global company had
- 10 unique e-mail systems with no shared address book
- No e-mail virus scanning
- No corporate-wide calendaring for sharing schedules and booking shared resources
- Spotty end user support and training
|
| Project Objectives |
- Install single global e-mail platform to support the needs of the enterprise
- Migrate 5000 users spread across 21 countries to new system without impacting operations
|
| Approach |
- Ensured underlying support systems (network, DNS, domain services) were stable and properly implemented prior to Exchange migration
- Set up global MS Exchange infrastructure along with Trend Micro virus scanning system
- Extensively planned and tested sample migrations from each of the existing legacy e-mail systems prior to converting actual users to ensure no data loss and clean migration
- Developed extensive communication, training, and documentation (in multiple languages) to inform and prepare users, and ensure operations were not impacted
|
| Results |
- Extremely successful migration to new e-mail system resulting in:
- Improved corporate wide communications with single global address book
- Decreased support costs
- Enabled support staff from any geographic location to provide around the clock support to user base
- Increased system stability and availability
- Integrated virus scanning to protect corporate intellectual assets
|
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